Privacy PolicyHow we handle your information.

1. About This Policy

Nevada Leak Detection ("we", "us", "our", "the Company") operates the website at nvleakdetection.com and provides leak detection, plumbing, and related services in the Las Vegas valley. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our AI chatbot Drip, contact us for service, or do business with us.

This policy applies to all information collected through our website, mobile-responsive site, AI chatbot, phone calls, text messages, email, in-person service visits, and contact forms.

By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website, chatbot, or contact us for service.

2. Information We Collect

We collect information from you directly, automatically through your use of our website, and from third parties in limited circumstances.

2.1 Information You Provide Directly

Contact & Service Request Information

• Identity: Full name (first and last)
• Contact details: Phone number, email address, mailing address
• Service location: Property address where service is needed, ZIP code, neighborhood
• Service details: Description of leak, plumbing issue, or service requested; photos or videos you upload; preferred appointment time
• Property information: Property type (single-family, condo, commercial), age, whether owner-occupied or rental, any HOA affiliation
• Insurance information: If you're using insurance to cover a claim, we may collect your carrier name, claim number, and adjuster contact

Communications

• Records of phone calls (we do not record audio without disclosure, but we note call times, duration, and topic discussed)
• Text messages sent to or from (702) 682-1626
• Emails sent to or from [email protected]
• Conversations with our AI chatbot Drip (see Section 4 for details)
• Contact form submissions

Payment Information

• We accept cash, check, and credit card. Credit card information is processed by our payment processor and is NOT stored on our servers.
• For invoicing, we retain the last four digits of the card and transaction amount only.

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device information: Browser type, operating system, device type (mobile, tablet, desktop), screen resolution
• Usage data: Pages visited, time spent on each page, scroll depth, links clicked, referring URL
• Network information: IP address, internet service provider, approximate geographic location (derived from IP)
• Cookies and local storage: Small data files stored on your device for site preferences, accessibility settings, security, and analytics (see Section 7)
• Server logs: Request timestamps, HTTP response codes, security events

2.3 Information From Third Parties

• Online reviews: When you leave a public review on Google, Yelp, BBB, or similar sites, that review is public and we may display or reference it.
• Referral information: If a customer refers you to us, we may receive your name and contact information from them.
• Insurance carriers: When you authorize an insurance claim, your carrier may share claim details with us.

3. How We Use Your Information

We use your information for the following business purposes:

4. AI Chatbot ("Drip")

Our website features Drip, an AI-powered chat assistant built on YelloPost AI. Drip helps answer questions about leak detection, plumbing services, pricing, and scheduling.

4.1 How Drip Works

• Drip is powered by YelloPost AI, which uses Anthropic's Claude AI under the hood via secure API.
• When you send a message to Drip, your message is transmitted to Anthropic's API along with a system prompt that defines Drip's role and our company information.
• Anthropic processes the message and returns a response, which Drip displays to you.
• The conversation continues in your browser session.

4.2 What Drip Collects

• The messages you type into the chat
• The conversation history within your current session (up to the last 12 messages)
• If you provide contact info (name, phone, email) during the chat, Drip captures it for lead follow-up

4.3 How We Use Chatbot Data

• To answer your questions in real-time — messages are processed through Anthropic's API.
• To follow up on leads — when Drip identifies that you've shared your name and contact info, it captures the conversation summary and emails it to our team at [email protected].
• To improve service — we may review conversation logs to improve Drip's responses and identify common questions.

4.4 Anthropic's Data Handling

Anthropic's API is used to power Drip's responses. According to Anthropic's commercial API terms (as of June 2026):

• API conversations are NOT used to train Anthropic's AI models.
• Anthropic retains API data only as necessary to provide the service, in accordance with their privacy policy at anthropic.com/legal/privacy.

4.5 Limitations of Drip

• Drip is an AI assistant. While we've trained it carefully on our services and pricing, it can make mistakes.
• Pricing discussed with Drip is an estimate only — actual pricing is determined after diagnostic inspection.
• For emergencies (active leaks, burst pipes, no water), do not rely on chatbot — call (702) 682-1626 immediately.
• Drip cannot guarantee scheduling — appointments are confirmed by our team.

5. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We share information only in the following circumstances:

• With service providers who help us run our business (see Section 6 — Third-Party Services).
• With your insurance carrier when you authorize us to submit a claim or documentation on your behalf.
• With other contractors or trades when your job requires specialized work outside our license scope (we'll always tell you first).
• To comply with law — if required by subpoena, court order, or government request.
• To protect rights and safety — to investigate fraud, enforce our Terms, or protect our property and people.
• In a business transfer — if Nevada Leak Detection is acquired or merged, your information may transfer to the successor entity.
• With your consent — for any other sharing not described above.

6. Third-Party Services

We use the following third-party services to operate our business. Each has its own privacy policy governing how they handle your information.

7. Cookies and Tracking

We use cookies and similar local storage technologies on our website.

7.1 Types of Cookies We Use

7.2 Managing Cookies

You can control or delete cookies in your browser settings:

• Chrome: Settings → Privacy and security → Cookies
• Safari: Preferences → Privacy → Manage Website Data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Edge: Settings → Cookies and site permissions

Disabling cookies may affect some features — for example, the accessibility widget may not remember your preferences, and the AI chatbot conversation may not persist if you reload the page.

8. Data Retention

9. Data Security

We implement security measures appropriate to the sensitivity of the data we hold:

• HTTPS encryption for all website traffic (TLS 1.3)
• Secure server hosting with regular security patches and firewall protection
• Access controls — only Matt and authorized team members access customer records
• Spam and abuse filtering — multi-layer protection on contact forms and chatbot
• Payment security — credit card data is processed by PCI-compliant processors; we never store full card numbers
• Backup and recovery — regular backups protect against data loss
• Account security — strong passwords and limited admin access

Despite these measures, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we work continuously to protect your information.

If we discover a data breach affecting your information, we will notify you in accordance with Nevada law (NRS 603A) and any other applicable regulations.

10. Your Privacy Rights

You have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you.
• Right to correction: Request that we correct inaccurate or incomplete information.
• Right to deletion: Request that we delete your personal information, subject to legal retention requirements.
• Right to opt-out of marketing: Unsubscribe from marketing communications at any time.
• Right to data portability: Request a machine-readable copy of your data.
• Right to restrict processing: Request that we limit how we use your information.
• Right to object: Object to certain types of processing.
• Right to non-discrimination: We will not deny you service, charge different prices, or provide different quality of service because you exercise your privacy rights.

How to Exercise Your Rights

To exercise any of these rights, contact us:

• Email: [email protected] with subject "Privacy Request"
• Phone: (702) 682-1626
• Mail: Privacy Request, Nevada Leak Detection, 10161 W Park Run Dr Ste 150, Las Vegas, NV 89145

We will respond within 30 days of receiving your request. We may need to verify your identity to process certain requests.

11. Nevada & California Resident Rights

11.1 Nevada Residents (NRS 603A)

Under Nevada Revised Statute 603A.340, Nevada consumers can request that we do not sell their personally identifiable information collected through this website. We do not sell your personal information. If our practices change, this policy will be updated and consumers will be given the opportunity to opt out.

11.2 California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information we collect, use, disclose, or sell
• Right to delete personal information we have collected
• Right to correct inaccurate personal information
• Right to opt-out of the sale or sharing of personal information (we do not sell or share for cross-context advertising)
• Right to limit use and disclosure of sensitive personal information
• Right to non-discrimination for exercising these rights

To exercise California rights, contact us using the methods in Section 10. We may verify your identity before processing requests.

11.3 Authorized Agents

You may designate an authorized agent to make privacy requests on your behalf. The agent must provide written authorization signed by you, and we may verify your identity directly.

12. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) signal. Our website does not currently respond to DNT signals because there is no industry standard for how to handle them. We do not track you across third-party websites for advertising purposes.

13. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete it.

14. International Visitors

Nevada Leak Detection serves customers in the Las Vegas valley only. Our website is hosted in the United States. If you access our website from outside the U.S., your information will be transferred to and processed in the U.S., which may have different privacy laws than your home country.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Post the updated policy on our website
• For significant changes, provide a more prominent notice (such as a banner or email notification)

We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance.

16. Contact Us

See also: Terms of Service · Accessibility Statement